Return Policy – Nova Grace
At Nova Grace, we do our utmost to ensure you are satisfied with our products. If you are not completely happy with your purchase, you can make use of our simple and free return process. Below you will find all the details.
1. Return Conditions
1.1 You may return your order free of charge within 30 days of receipt.
1.2 To be eligible for a return:
The item must be unused, unwashed, and in its original condition.
All tags and packaging must be intact.
1.3 Items that are worn, damaged, or washed are not eligible for return.
2. Exceptions
2.1 Items that cannot be returned include:
Products damaged or broken due to personal use.
Items without original packaging or labels.
2.2 We reserve the right to refuse returns that do not meet the return conditions.
3. Return Process
3.1 Follow the steps below to complete your return:
1. Register your return:
Visit our website and fill in the return form via the "Request a Return" section.
Include your order number and email address.
2. Packaging and shipping:
Repack the product in its original packaging.
Use the provided free return label and drop off the package at a shipping point.
3. Confirmation and processing:
Once we have received your return, you will receive a confirmation email.
Always check the tracking link for your return shipment. Once the tracking confirms the return has arrived at our warehouse, it will be processed within 10 business days.
Has it been more than 10 business days since delivery to our warehouse and you haven’t received your refund? Please contact our customer service.
4. Refund
4.1 Once your return is approved, you will receive a full refund within 10 business days via the original payment method.
4.2 If you used a discount code, only the amount you paid will be refunded — the value of the discount code is not reimbursed.
5. Important Information
5.1 Returning your order is free of charge.
5.2 If your package is not collected at a pick-up point and is returned to Nova Grace, additional shipping costs will not be reimbursed.
5.3 It is your responsibility to enter the correct delivery address when placing an order.
5.4 By accessing our website and using our services, you automatically accept our return policy.
Contact Information
Do you have questions about your return? Please contact our customer service via:
Email: info@novagrace.com
Kind regards,
The Nova Grace Team